Welcome to Tekrawab (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website located at https://tekrawab.com (the “Site”) and any WordPress system design, development, automation, maintenance, or related services (the “Services”) provided by Tekrawab.
By accessing our Site, submitting an inquiry form, requesting a concept preview, or entering into a project agreement with us, you agree to be bound by these Terms. If you do not agree, please do not use our Site or engage our Services.
1. Services
Tekrawab provides website design, development, automation, and related technical services for service-based businesses. Our Services may include custom WordPress system design, landing pages, booking or intake forms, CRM integrations, client portals, e-commerce setup, website maintenance, and other related technical work.
The specific scope of work, deliverables, features, timeline, and pricing for each project will be defined in the proposal, invoice, agreement, or written communication approved by both parties.
Any proposal, invoice, or written agreement issued for your project is incorporated into and governed by these Terms. In the event of a conflict, the specific terms of your signed proposal or invoice take precedence over these general Terms.
2. Client Responsibilities
To complete your project efficiently, you agree to provide accurate information, required content, brand assets, and access credentials within a reasonable timeframe (see Section 3 for the specific timeline that applies to your project).
You are responsible for:
- Providing correct and lawful content, images, logos, and materials.
- Ensuring you have the rights to use any materials you share with us.
- Reviewing deliverables and providing feedback or approvals in a timely manner.
- Maintaining backups and access credentials for your own business systems and accounts that are not part of your website project (e.g., email hosting, invoicing software, or other third-party business tools).
Delays in receiving required materials or approvals may affect delivery timelines.
3. Onboarding and Project Timelines
Your project begins once we receive your 50% deposit (see Section 4). From that date, you will have 14 calendar days to provide the content, brand assets, and access details needed to complete your project (see Section 2).
While we wait for your materials, we will begin structuring your site layout and wireframes based on the requirements already provided, to the extent possible without your final content. Our official delivery timeline begins counting once all required materials are received.
If your materials are not received within the initial 14-day window, we will continue to hold your project slot for up to 16 additional calendar days — 30 calendar days total from project start. If materials still have not been received by day 30, your project will be paused and archived under Section 6.
Any estimated delivery date is based on timely cooperation from both sides and may change if the project scope changes or approvals are delayed.
4. Payment Terms
Unless otherwise agreed in writing, projects require a 50% upfront deposit before work begins. The remaining balance is due before final launch, migration, or handover of completed deliverables.
All payments must be made in the manner and by the date stated in the invoice or agreement. Late or missing payments may result in paused work, delayed delivery, or suspension of access to final deliverables until payment is completed.
Unless otherwise stated in your invoice or agreement, payments are due in USD via Payoneer.
The deposit is non-refundable once work has commenced, as it secures your project slot and covers initial planning and design work.
Any work requested outside the approved scope may be quoted separately and billed as an additional project or add-on.
5. Revisions and Changes
Each project includes a limited number of revision rounds as stated in your proposal or agreement. Revision requests must be submitted during the active project phase and before final approval.
Unless otherwise stated in writing:
- Bundle 1 (The Foundation) and Bundle 2 (The Growth System) include up to 2 rounds of revisions.
- Bundle 3 (The Authority Platform) includes up to 3 rounds of revisions.
- Revision requests should be sent by email to contact@tekrawab.com so that changes can be tracked clearly.
Revision requests beyond the included rounds will be quoted and billed separately before work continues.
Requests made after final approval, project sign-off, or live launch are treated as new work and billed separately — unless they fall within your 30-day warranty (see Section 10).
For all other post-launch requests, clients with an active Care Plan (see Section 9) will receive their enrolled tier’s discount (10%, 15%, or 20% OFF) on eligible custom page additions, feature upgrades, layout expansions, and layout repairs.
6. Project Pauses and Reactivation
As described in Section 3, if required materials, feedback, or approvals are not received within 30 calendar days of project start, we will pause your project and safely archive your files in our internal systems for the duration of the pause period.
You may reactivate a paused project within 90 calendar days of the pause date by paying a flat $150 reactivation fee, and the project will be placed back into our production queue based on current availability.
If a project remains paused for more than 90 calendar days, it will be permanently closed. Permanently closed projects are not eligible for reactivation, and any archived project files will be securely deleted. To move forward after permanent closure, a new project would need to be started under our current pricing and availability. The original deposit remains non-refundable per Section 4. We will attempt to notify you by email at least 7 days before a project is permanently closed.
7. Ownership and Intellectual Property
You retain ownership of the content, logos, and brand materials that you provide to us.
Upon full payment of all amounts due, you will own the final website and its content exactly as delivered to you, including its design, layout, and functionality as built for your project.
This does not extend to:
- Third-party tools, plugins, fonts, or services licensed by others — these remain governed by their own license terms.
- The general templates, frameworks, workflows, and internal development methods we use to build websites — we retain the right to reuse these underlying tools and methods in other clients’ projects. This does not limit your ownership or use of your own website in any way.
We may use non-confidential project screenshots or descriptions for portfolio, marketing, or case study purposes unless you ask us in writing not to do so.
8. Third-Party Services
Our Services may rely on third-party tools, software, hosting providers, plugins, payment processors, analytics tools, email services, or similar platforms.
We are not responsible for outages, changes, price increases, security issues, policy changes, or failures caused by third-party providers. If a third-party service requires a paid license or subscription, that cost is usually paid by the client unless otherwise stated in writing.
9. Website Care Plans
If you enroll in a monthly Care Plan (Foundation, Growth, or Authority), your subscription includes the following ongoing maintenance and account perks:
- Routine Update Audits & Security: Regular compatibility checks across WordPress core, themes, and plugins—applying security patches and software updates as vendor releases become available.
- Software License Coverage: All paid software licenses required to power your specific bundle are fully managed, maintained, and renewed under our agency account while your plan is active.
Upon Care Plan cancellation, agency license keys are detached, and software renewal obligations revert to the client. Failure to acquire and maintain active software licenses after cancellation may result in loss of plugin functionality or updates. Tekrawab is not responsible for site issues or plugin failures caused by lapsed licenses following plan cancellation. - Client Expansion Perks: Active Care Plan subscribers receive a tier-specific discount on all future flat-rate custom page additions, feature upgrades, layout expansions, and layout repairs for the covered site (10% OFF for Foundation, 15% OFF for Growth, or 20% OFF for Authority).
10. 30-Day Launch & Deployment Warranty
To support a smooth operational transition, your project immediately enters a complimentary 30-day Launch & Deployment Warranty window upon live deployment (or as specified in your agreement). This onboarding safety net covers live system stabilization, including the swift calibration and technical tuning of any post-migration layout alignment anomalies, core form integration glitches, or live system setup variations included as part of your initial project investment.
If you are enrolled in a Care Plan (see Section 9), your warranty and Care Plan run concurrently from launch: the warranty provides initial post-launch system stabilization, while your Care Plan maintains ongoing software licenses, routine update audits, security patching, and access to your expansion discounts.
The 30-Day Warranty does not cover:
- New page additions, major feature requests, or scope expansions.
- Site crashes, functional errors, or layout issues caused by changes made to the site by you or your team after final handover.
- External hosting, server, or third-party platform issues outside our direct control.
Technical adjustments or repairs requested after the 30-day warranty window closes are quoted as separate work. Active Care Plan subscribers receive their tier-specific discount (10%, 15%, or 20% OFF) on all post-warranty layout repairs and technical upgrades.
11. Limitations of Liability
To the maximum extent permitted by law, Tekrawab will not be liable for indirect, incidental, special, or consequential damages, including lost profits, lost revenue, business interruption, data loss, or downtime caused by third-party systems.
Our total liability for any claim related to a specific project will not exceed the amount paid to Tekrawab for that project segment. This limitation does not apply to damages caused by Tekrawab’s gross negligence or willful misconduct.
12. Force Majeure
Tekrawab is not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, internet or power outages, or failures of external service providers and third-party platforms outside our direct control.
13. No Guarantee of Results
Tekrawab builds and maintains the technical infrastructure of your website. We do not guarantee specific business outcomes — such as increased traffic, leads, sales, or search engine rankings — as these depend on factors outside our control, including your content, marketing, industry, and market conditions.
14. Data and Privacy
Our collection and use of personal data are described in our Privacy Policy, which is available on our Site. By using our Site or Services, you also acknowledge our Privacy Policy.
For client websites, the client remains responsible for publishing and maintaining their own legal documents, including privacy policies and terms, unless otherwise agreed in writing.
Tekrawab is not a law firm and does not provide legal advice. You are responsible for ensuring your website complies with applicable laws, including publishing any legal documents required for your business or industry.
15. Confidentiality
We treat any information you share with us as confidential and will not disclose it to third parties without your written consent, except where required by law or necessary to deliver the Services (such as sharing assets with a hosting or plugin provider on your behalf).
16. Termination
Either party may end a project by giving written notice.
If a project is terminated:
- The client must pay for work completed up to the termination date.
- Any unpaid invoices remain due.
- Final handover of files or deliverables may depend on settlement of outstanding balances.
17. Prohibited Use
You agree not to use our Site or Services for unlawful, harmful, misleading, or abusive purposes. You also agree not to submit fake information, malicious files, or unauthorized access credentials.
We reserve the right to refuse service, suspend communications, or reject any inquiry or project if we believe the submission is fraudulent, abusive, or unsafe.
18. Governing Law
These Terms are governed by the laws of Bangladesh, and any disputes will be subject to the jurisdiction of the courts of Bangladesh.
19. Changes to These Terms
We may update these Terms from time to time. When we do, we will post the updated version on this page with a revised “Last updated” date. Continued use of our Site or Services means you accept the updated Terms.
20. Contact Us
If you have any questions about these Terms, please contact us at:
Tekrawab
Email: contact@tekrawab.com
Website: https://tekrawab.com
Headquarters: Chittagong, Bangladesh